MGM Driving School believe strongly in customer service and providing a personalised high level of service.
If you are an existing customer who wishes to discuss any area of your driving tuition then please contact us.
We provide two points of telephone contact including a direct mobile.
In addition you can contact us via the web site enquiry form.
Our aim is to respond to any communication within 48 hours.
Our office opening hours are 9.00am to 6.00pm Monday to Saturday.
The Instructor shall provide you with driving tuition at the rate per hour communicated to you via our official documentation. Any changes to our pricing structure will be communicated in writing. Any increase in charges and we will allow pupils to cancel scheduled lessons if required.
If your instructor is unavailable for any reason the instructor has the right to arrange for another instructor to provide some or all of your on road training. If your instructor cannot arrange for an alternative instructor to take your driving lessons, or in the event of a mechanical breakdown of the vehicle in which you have been learning to drive, or for any other reason, the instructor reserves the right to rearrange a driving lesson to a time convenient to both you and the instructor.
If you are taking on road lessons or off road courses, your instructor will carry the appropriate motor insurance should you cause an accident as a learner whilst driving the instructors tuition vehicle, whether you are accompanied by an instructor or driving standards agency examiner.
You must pay for each lesson in advance. At least two working days must be given in the event of cancelling a course or lesson. Late cancellations will be charged at the current course or lesson rate as appropriate. It is recommended that the first lesson be of a two-hour duration.
We may from time to time have to cancel or move a lesson in order to take pupils to test. We will endeavour to give you at least two working days notice in this event.
Instructors will advise pupils when to apply for their theory and practical tests taking into account local waiting times and progress of pupils. In the event of the instructor’s decision to withhold the use of the tuition vehicle for the practical test, sufficient notice will be given to the pupil to avoid loss of the DVSA test fee.
Any complaints by pupils should be made in first to the driving instructor. Failing agreement or settlement of a dispute, reference may be made to DSA Register of Approved driving instructors who will consider the matter and advise accordingly. Should the register not be able to settle the dispute he or she may set up a panel, with the representatives from the ADI industry, to consider the matter further or advise that the matter should be referred to the courts or other statutory body to be determined.
Please make sure that when you book your gift vouchers online that the person having the driving lessons is able to take the lessons within the areas MGM Driving School covers.
Gift Certificates from MGM Driving School can be purchased online using PayPal or bank transfer once we have received payment.
Buyers of gift certificates do not need to sign up to PayPal accounts, they are able to use credit or debit cards.
All gift voucher are Evouchers we do not send out printed copies.
If you require a refund for a gift voucher or booked course after 60 days from the original purchase date and you have paid by credit or debit card then you will be liable to pay the credit card company transaction fee.
Gift Certificates cannot be redeemed for money payment and must be used for driving lessons or driving courses from MGM Driving School Guildford with in the time period printed on the voucher.
Under 17 driving courses take place at Dunsfold Park Aerodrome.
Pupils have to be at least 14 years of age in order to take our off road courses.
We may need to reschedule lessons or courses held at our off road site at Dunsfold Park, sometimes at short notice due to bad weather, events or filming taking place there. Some parts of the track may not always be available due to park events.
We will endeavour to give you at least two days notice in the event of a cancellation.
Specific dates or times for lessons and driving courses may not be available due to our instructor’s current diary commitments.
We may use affiliated driving instructors to complete off road driving lessons or courses held at Dunsfold Park during busy periods. All affiliate instructors are fully qualified and approved by the Driver and Vehicle Standards Agency. They will all carry the appropriate off road insurance.
Please contact us well in advance at least 90 days if you require specific dates and times for your driving lessons or courses.
Please arrive about 5 minutes before your course is due to start.
Late arrivals should inform the instructor before the course start time.
Please note pupils are allocated time slots and the instructor is unable to run over your allocated time.
Late arrivals will be charged at the current course or lesson rate as appropriate.
At least two working days must be given in the event of cancelling a course or lesson.
Late cancellations will be charged at the current course or lesson rate as appropriate.
Parents or partners can wait at the track side or return at the end of the lesson.
A viewing area is available were parents/partners can watch in their car if they prefer. Your instructor will point this out to you when you arrive.
Please stay in the designated areas at all times as Dunsfold is a live Aerodrome.
DO NOT ENTER the runways at any time.
Security will direct any guest out of the park that are found outside of the viewing areas.
An admin fee of £10.00 will be charged in order to move a booking once it has been confirmed.
This fee covers the time it takes to rearrange the day of lessons or try and fill the space for the instructor.
If your instructor turns up on time at the pre-arranged pick up point and you do not show your instructor will wait 15 minutes if there is no contact made between you, after 15 minutes they will leave and you will have to pay for the lesson.
Your instructor will endeavour to arrive on time however, due to unforeseen circumstance such as breakdown, accidents, traffic hold ups etc, lesson times may need to change or even be cancelled by your instructor, no fee will be charged.
The following informs all Customers of how MGM Driving Tuition uses and protects all details that you provide us with when you use this website.
Please read the statement below carefully; by accessing the website you show that you understand its nature and adhere to the statement.
We will always ensure that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using MGM Driving Tuition,
you can be assured that it will only be used in accordance with this privacy statement.
Please check this page when possible to make sure you are happy with its contents.
This policy is effective from 1 April 2020.
It does not extent to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.
1: When you contact us to make an enquiry, we will ask you for your name, address, postcode, phone number(s) and email address.
Should you choose to contact us using the contact form on our website Contact page or an email link on any one of the pages or pop ups on the MGM Driving Tuition website,
The data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP).
Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet.
Our forms are protected by Google reCAPTCHA. ReCAPTCHA API works by collecting hardware and software information, such as device and application data,
and sending these data to Google for analysis.
The information collected in connection with your use of the service will be used for improving reCAPTCHA and for general security purposes.
It will not be used for personalised advertising by Google.
The email content is then decrypted by our local computers and devices.
We may use your information to process orders that you have submitted to carry out our obligations arising from any contracts entered into by you and us,
seek your views or comments on the services we provide,
notify you of any changes to our services, send you communications which you have requested and that may be of interest of you.
2: MGM Driving Tuition is committed to protecting your privacy and maintaining the security of any personal data received from you.
We strictly adhere to the requirements of the data protection legislation in the UK.
The purpose of this statement is to explain to you what personal data we collect and how we may use it.
3: We will retain your personal data for a length of time dependant on the nature of our relationship with you, as follows:
For enquiries regarding driving lessons or driving courses we will hold your personal data for 30 days.
Once you become a customer of MGM Driving Tuition by making a purchase, booking a lesson,
purchasing a training course, we will retain your personal data for as long as you are an active customer.
4: We will only ever share personal data that we collect from you with the following third parties and only for the purpose(s) described:
Driving Instructors that have signed up to our services and adhere to the UK Data Protection Act 1988 (DPA) so they are able to conduct lessons or courses with you.
Paypal - Payment card processing.
We do not store credit or debit card details nor do we share customer's financial details with any third parties.
This website may from time to time provide links to other websites.
Some links may be affiliate links to other companies that are commission based.
We have no control over such websites and are not responsible for the content of these websites.
5: We follow strict security procedures in the storage and disclosure of personal data which you have given us,
to prevent unauthorised access in accordance with the UK data protection legislation.
We do not collect sensitive data about you except when you specifically knowingly provide it.
In order to maintain the accuracy of our database, you can check, update or remove your personal details by emailing us at firstname.lastname@example.org
6: We use a technology called “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site.
A cookie is an element of data that our website sends to your browser which is then stored on your system.
You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.
7: We do not transfer any data to any organisation unless they operate to the standards required under the GDPR regulations.